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Featured Employers
Software Support Specialist
Company: Thermo Fisher Scientific
Location: Cleveland, OH
Employment Type: Full Time
Date Posted: 08/27/2021
Expire Date: 11/14/2021
Job Categories: Computers, Software, Customer Service and Call Center, Information Technology, Research & Development, Environmental
Job Description
Software Support Specialist

Software Support Specialist
Requisition ID: 173579BR

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information
The Chromatography and Mass Spectrometry Division (MSD) serves customers in a range of markets and applications from environmental and food safety analysis to forensic science and toxicology.
Location: Remote US

How will you make an impact?
Software Support Specialist will provide technical support for Chromatography (CDS) Software products to customers within Thermo Fisher and externally. This will include incident ownership from receipt to resolution and closure, adherence to escalation procedures, customer service level agreements, implementation and support of customized customer-specific solutions.

What will you do?
Managing customer incidents in a professional and efficient manner

    • Build working relationships with other departments of Thermo Fisher Scientific, particularly within the software development and product teams
    • Proactively learn new technologies as well as the supported products
    • Be prepared to visit customers for on-site relationship building or troubleshooting
    • Be the intermediary between a customer and Thermo Fisher to ensure mutually beneficial resolutions

How will you get here?

High School Diploma or equivalent required. Bachelor’s Degree in Computer Science, Mathematics, Life Sciences or related field is preferred.

Minimum of 3 years software technical support experience
Experience as CDS Administrator or Super User

Knowledge, Skills, Abilities
Working knowledge of CDS software
· Working knowledge of Windows Server, Win 7, Win 10
· Knowledge of chromatography instrumentation and its usage in an industrial laboratory setting is advantageous
· Comfortable with and effective at expressing and exchanging ideas, concepts and designs in a group setting
· Customer focused and committed to customer allegiance
· Ability to liaise with people at all levels, from technical experts to novice users
· Organized with the ability to prioritize workload and work under pressure
· Ability to travel nationally and internationally up to 20% of the time

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Contact Information
Company Name: Thermo Fisher Scientific
Website: https://thermofisher.contacthr.com/...
Company Description:

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