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Senior Systems Engineer - UK
Company: Five9
Location: Greater UK or London,
Employment Type: Full Time
Date Posted: 06/16/2021
Expire Date: 08/16/2021
Job Categories: Other
Job Description
Senior Systems Engineer - UK
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

We are actively seeking an experienced Senior Systems Engineer to join our Technical Operations team. This position will be located in the United Kingdom.

Key Responsibilities:

DNS/DHCP architecture, design and administration
Puppet architecture, design and maintaining puppet automation
Automate normal, repetitive system administration tasks
Create, build, and update CentOS OS with CIS hardened systems and images for Docker, AWS, GCP and VMWare.
Architect, design, deploy and maintain FreeIPA, OpenNebula, Cobbler, NFS, LDAP, SSSD, Mail, NTP and other infrastructure services
Configure and maintain security configuration standards across all systems
Monitor all environments and troubleshoot systems (hardware, OS and software) issues
Routine CentOS patching and upgrades in lab and production
Deploy, manage and support Five9’s cloud services and 3rd Party applications such as Solr, RMQ, Kafka, Flink, Zookeeper, NginX and Apache,
Create/maintain documentation of systems and environments (diagrams, procedures, etc.)
Implement lab and production changes during maintenance windows
Participate in on-call rotation


10+ years of Linux/Unix System Administration preferably RHEL/CentOS
5+ years of BIND DNS and LDAP experience
2 years JBoss and Tomcat experience highly desired
Strong experience supporting mission critical 24x7 production/cloud environments
Solid scripting skills in Bash, Perl, Ruby and/or Python
Terraform infrastructure as Code
Great understanding of both private and public cloud, web & enterprise technologies such as VMWare, AWS or GCP (GCP preferred)
Configuration management automation experience required, preferably in Ansible and Puppet
Familiarity with Dockers and Kubernetes desired
OS and Applications CIS hardening knowledge
Excellent understanding of networking
Excellent problem solving and analytical skills
Excellent communication skills – both verbal and written
B.S. in Computer Science or equivalent experience​

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

Contact Information
Website: http://www.five9.com/about/careers/...
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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