|Merchant Support Specialist|
Company: Truist Financial Corporation
Location: Wilson, NC
Employment Type: Full Time
Date Posted: 06/14/2021
Expire Date: 08/14/2021
Job Categories: Banking, Financial Services, Sales
Merchant Support Specialist|
Serve as a liaison between the Merchant Sales Channel and outside vendors and VAR partners in order to coordinate and establish merchant clients on the Truist platform. Manage incoming directives from other channels as needed to maintain and support these relationships.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Develop and maintain a thorough and comprehensive understanding of all internal and external electronic payment processing systems in order to understand the functionality and performance of each data element modified and entered into these systems. Develop and maintain a thorough and comprehensive understanding of all products, services, and pricing strategies used by the Merchant Services line of business. Work with internal clients (i.e. Sales, Underwriting, Financial Ops, Account Mgmt, etc.) to resolve complex or escalated boarding and servicing issues. Prioritize and complete boarding, maintenance, and quality assurance items quickly and accurately.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate’s degree in a related field, or equivalent education or related training or experience Excellent verbal and written communication skills. Ability to work independently with minimum supervision in a detailed oriented environment. Excellent analytical and troubleshooting skills. Proficiency in order entry systems, as well as basic computer applications, such as Microsoft Office software products.
Bachelor’s degree in a related field or equivalent education or related training or experience Experience in the payments industry.
Contact Name: Elaine Guthrie
Contact Email: Elaine.Guthrie@truist.com
At Truist, we’re creating an inclusive and energizing environment that empowers teammates to learn, grow, and have meaningful careers. The Truist purpose is to inspire and build better lives and communities. Every day, the pursuit of better drives us—to empower clients with more choice, teammates with more fulfillment, and communities with more hope. Make a move. Make a difference. Join us, and define your career for better.
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