| NOC Technician | |||||
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Location: San Ramon, CA Employment Type: Full Time Date Posted: 01/14/2021 Expire Date: 03/14/2021 Job Categories: Information Technology |
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| Job Description | |||||
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NOC Technician Join the Five9 Network Operations Center team for an exciting opportunity to play a key role in maintaining Five9 Cloud Call Center Services and Application Delivery. The NOC Tech position plays an important role in providing customers with excellent service and is a great entry level technical role to join the Five9 team. This position reports to the NOC Supervisor. Monitor and Identify events proactively resolving issues Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems Test and turn up of SIP and ISDN trunk groups Report all service impacting issues within 5 minutes of detection Respond & resolve customer escalations within the SLA window Turn up customer applications & services in accordance with standard procedures Open and track to resolution carrier and internal tickets Internal & external incident notifications Monitor Network Security and report and document any breaches. Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines Gather and report data on the health and operation of Five9 services Experience or background in a military, technical or customer service environment. Must be willing to work shifts and participate in on-call rotation (days, nights, weekends) Ability to communicate clearly (both in writing and speech) Able to follow direction Attention to detail Contact Information
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com. | |||||
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