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Coordinator, Service Contracts
Company: Radiometer
Location: Brea, CA
Employment Type: Full Time
Date Posted: 09/23/2021
Expire Date: 10/23/2021
Job Categories: Computers, Software, Customer Service and Call Center, Engineering, Finance/Economics, Healthcare, Practitioner and Technician, Human Resources, Information Technology, Insurance, Internet/E-Commerce, Purchasing, Research & Development, Medical, Web Technology, Energy / Utilities
Job Description
Coordinator, Service Contracts

At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives.

Radiometer, a Danaher Group, is a Global Market Leader for Blood Gas Analysis. We provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions, which help save lives. Its a matter of pride and humility for us that the information our solutions provide are often the difference between life and death. And this is what drives and unites us as a company.

Our ambitious and innovative colleagues continually work hard to meet the needs and even surpass the expectations of our customers by bringing new and innovative life-saving ideas to the market.

At Radiometer, we never take care for granted, including the care of our people.

What We Offer:

  • Insurance: Medical, Dental, Vision, Short and Long Term Disability (Starting on Day 1)!
  • Health Savings Account and Flex Spending Accounts
  • Retirement: 401(k) matching
  • Time Off: 10 Days PTO, Sick Time starting day 1, and 10 Paid Holidays. (PTO accrued starting day 1)!
  • Work/Family balance
  • Career and Skill growth
  • Other Amazing Offerings: Employee Recognition Programs, Tuition Reimbursement, Spotlight Awards, Team Achievement Celebrations, Annual Celebrations, and much more!

As a Service Contract Coordinator, you will support the Field Service Organization and Radiometer Medical Customers with all their administrative service needs. The Field Service organization ensures that critical equipment in hospitals, doctor's offices, reference laboratories, and research institutes across the country are serviced and maintained in an efficient manner.

Key Responsibilities

  • Achieve and maintain a positive rapport with customers by updating them of their upcoming contractual agreements, helping them to renew the contract, and accurately invoicing them accordingly.
  • Create annual service agreements for all of our company products, assure timely invoices, verify prices to purchase orders, match purchase orders and invoices, and enter into CRM and Axapta systems.
  • Responsible for ordering parts, expediting orders and handling inventory discrepancies as required for the field service engineers and applications specialists
  • Handle changes for contracts and coordinates all interested parties.
  • Assist in monthly processing of invoices to assure monthly revenue targets are met as well as assist in the process of credits and re-bills and the timely transfer of billable calls to invoice customers as needed
  • Partner with Radiometer Medical personnel to process software license orders and distribute licenses among appropriate internal personnel
  • Use CRM to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as the need arises
  • Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
  • Find opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria.
  • Comply to both federal and company compliance requirements at all times.
  • File and maintain all documentation for contracts and invoices and efficiently manage all email inboxes so nothing is left behind.

Position Requirements

  • Associates Degree or equivalent with 2+ years relevant experience - OR - Bachelors Degree or experience in customer service, call center or coordination environment preferred
  • Proficient MS Office skills (Word, Excel, Outlook), internet skills, key board entry, database and CRM experience; Strong grammar skills with prior experience drafting internal and customer emails; Basic math skills and statistical knowledge
  • Knowledge of Microsoft Dynamics, Microsoft 365, and Axapta is preferable although not required.
  • Ability to work a set 8-hour shift anytime between 5am 7pm
  • Primary language English; French is a plus
  • Little to no travel required

Personal Trait Profile

  • Exhibits a need to succeed by setting personal goals to outperform company metrics on time and within expected quality standards.
  • Excellent interpersonal skills, organizational and time management capability, and strong multitasking and problem solving skills
  • Task and detail oriented while demonstrating a personal sense of urgency and accountability and a constant desire to improve and innovate on existing activities; A "Do It Now" mind-set
  • Enjoys working with people and has the ability to display, create and drive team work including proven professional, conflict management and persuasion skills.
  • Validated ability to thrive in a fast paced, ever changing team environment.
  • Self-motivating with a positive outlook and an aptitude to run multiple projects simultaneously while achieving consistent quality results and outcomes
  • Must communicate timely and accurately with upper management and internal departments such as Field Service, Customer Service, Finance, Bids and Contracts, HR, IT
  • Must create and maintain strong relationships with customers and key purchasing influencers.

Why is This Position an Attractive Opportunity?

This position provides the opportunity to develop personal and professional skills by supporting leading-edge diagnostic equipment to best-in-class medical entities. We look forward to considering you for the team!

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Employee benefits include reasonable accommodation, health, dental, vision, 401K, vacation and Employee Assistance Program to name a few.

When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.comto request accommodation.

If youve ever wondered whats within you, theres no better time to find out.

Contact Information
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Company Name: Radiometer
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Website: https://jobs.danaher.com/global/en/...
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