Vice President- Talent and Professional Development, L&D (JobID: 55050859_306350855)
Company:
Comcast Cable HQ
Location:
Philadelphia, PA
Job Type:
Salary:
Job Categories:
Other
Job Description
Job responsibilities: This position reports to the Chief Learning Officer, Comcast Cable Communications and SVP, Comcast University. The person in this position is responsible for the overall analysis, design, development, implementation, and evaluation of all talent, leadership, and professional development programs for Comcast, with major focus on front-line customer impacting supervisors across the enterprise, and oversight of a COE for front-line supervisory development. Leading a team of professionals, this individual must work closely with senior management, field management teams, and subject matter experts across the enterprise to understand the business goals; determine the learning needs of supervisors and other leaders; develop and successfully execute plans to address those needs; supervise the development of instructionally sound learning and development programs and materials; track and monitor results; insure consistency and inter-connectedness of all concepts and materials across all programs; measure and assess effectiveness and look for ways to continually improve and enhance initiatives and programs. This individual must insure that all learning and development programs to support the talent and professional development of all employees, especially front-line supervisors, are in sync with those of all other CU functional areas. This individual will identify organizational effectiveness issues and make recommendations to human resources and senior management (e.g., performance management systems, compensation practices, managing change, etc.). Working in conjunction with Corporate CU VPs, Operations SVPs and VPs, and CU Hub Leaders, responsibilities also include the overall monitoring of divisional and regional teams devoted to the delivery of supervisory and professional development training in multiple locations. Extensive travel is required to field locations.
Breakdown of Responsibilities: (10%) Participate as a member of the CU Management Team by providing input into CU decisions, strategy sessions, and process improvement, and help guide the general implementation of all CU initiatives.
(10%) Effectively manage a team by conducting periodic team meetings; holding on-going one-on-one status sessions, performance reviews, and developmental plan reviews with team members; providing professional coaching; directing individual activities; creating monthly status updates (including updated Quarterly Objectives and ancillary materials) and a continuously updated Training Plan for the SVP of Comcast University; monitoring effectiveness of efforts through After Action Reviews and formal evaluation process for all key programs and projects; leading team in conducting ROI analysis for key programs and initiatives; and insuring that all goals and objectives are successfully met on time and to the satisfaction of our clients.
(40%) Assess training needs and design practical strategic business oriented training solutions; oversee the delivery of all training programs for employees; monitor programs for effectiveness, consistency and ensure that organizational objectives are being met. Oversee the successful delivery of all aspects of a front-line supervisory certification Program, including and insure the quality and accuracy of the materials and testing.
(30%) Assess training needs and design practical strategic business oriented training solutions; oversee the delivery of all training programs for employees served; monitor programs for effectiveness and consistency, and ensure that organizational objectives are being met.
(10%) Develop relationships and negotiate contracts with strategic suppliers in conjunction with SVP, Comcast University; and select external vendor partners as required; control overall leadership and professional development training curriculum and monitor resource allocation.
Qualifications / Requirements
• Bachelor's Degree in Business, Education, ISD, or related field (Masters preferred) • Demonstrated success in a senior L&D role responsible for developing front-line supervisors and other leaders • Minimum of five years of demonstrated success managing a leadership and development learning and development team/organization • Evidence of a solid working knowledge of supervisory and leadership learning and development best practices, adult learning theory and teaching techniques • Organizational, and training and development experience • Knowledge of cable industry/call center expertise preferred • Demonstration of effectiveness as a performance consultant, relationship manager, collaborator and team player • Excellent computer skills (MS Office) • Excellent oral communication, interpersonal, writing skills • Excellent people skills
Thank You For Referring The HBCU Career Center!
Send a link to this page to a friend, along with your name, your email address, your friend's email
address and a personal note... Just fill out the form below!
